Customer Rights & Responsibilities

Customers are responsible for completing all necessary applications and provide supporting documents such as ID, payment or appropriate documents for the Lifeline program when requested.
  • Customer is responsible for their Inside Wire which is the wire that comes out from the NID-Network Interface Device (which is the unit in back of the customer's premise) that leads into their home providing Dial Tone. If their I/W is damaged in anyway and does not allow for the customer to receive the Dial Tone, the customer is responsible for replacing/repairing the I/W. This can cost the customer $19.00 on up depending on the situation. However if the customer is paying for Inside Wire Maintenance this covers any charges attached to their I/W.
  • Customer is responsible for calling in any trouble they are having with any service provided from HTI. If they don't call in the trouble-HTI does not know there is anything wrong with their service.
  • Customer is responsible for keeping their account current with payments to avoid receiving any delinquent notices and/or being disconnected. If disconnected due to non-payment, the customer is responsible for reconnect fees. Residential Telephone is $10.00 reconnect fee and Residential DSL reconnect fee is $25.00.


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