|Do you have a moment to answer a few questions for us?
||Will this install be at a: Residence or
||Do you own or rent your home? Own Rent
2a. If on the Hopi Reservation is this in the Walpi Housing Complex? Yes No
2b. We must contact Roma or Shaun prior to your install for their approval.
||Which WildBlue Package would you like to order?
Value Pak (Download speeds up to
512Kbps, 128Kbps up), 5 email addresses with 100MB storage
Select Pak (Download speeds up to
1.0Mbps, 200Kbps up), 5 email addresses with 100MB storage
Pro Pak (Download speeds up to
1.5Mbps, 256Kbps up), 5 email addresses with 100MB storage
||How many computers do you have that you will be connecting to the internet service?
1 2 3
4a. If you have more than 1 computer do you need a router? (Router Cost: $79.00) Yes No
Wired (see 4b) / wireless (see 4c)?
4b. If wired, what is the distance to the next computer?
Do you need an Ethernet (NIC) card? (Price: $34.75) Yes No
For how many computers?
Additional $100.00 per cable run to additional computers for wired networks
4c. If wireless, what is the distance to the next computer?
Do you need a wireless Ethernet (NIC) card? (Price: $34.75) Yes No
For how many computers?
||What Windows operating system do you currently have on your computer?
95 (won't work), 98SE,
OS9, OS10.2 or higher required.
||What is your processor speed? (must
be faster than 300 megahertz, same for Macintosh)
(Note: Go to the my computer Icon and do a right click, then click properties. This will provide the information to
answer #6 & #7)
|| How much ram do you have? (must be more than
128 mega bytes, same for Macintosh)
|| How much free disk space do you have? (must be more than 100 Mega bytes, same for Macintosh)
||Do you have an Ethernet card? (NIC card) Yes No (same for Macintosh)
||Do you have any open USB ports? Yes
||Do you have active, up to date Virus Software on your computer? Yes No
If no, go to question 13, if yes what is the name of the software?
||Do you have active, up to date Spy Ware Software on your computer? Yes No
If no, go to question 13, if yes, what is the name of the software?
||If customer does not have active, up to date Virus and Spy Ware Software, WildBlue internet
service will not work. HTI/LSC can provide the Virus software for $1.00 per month and
provide free Spy Ware during installation. If customer does not purchase Virus and Spy Ware
Software, they agree to and acknowledge that they will be required to pay the full amount for
the equipment and will be bound to a 1 year contract at $49.95, $69.95 or $79.95 per
month plus any applicable taxes. WildBlue takes seriously computers infected with viruses
and spy ware. Customer acknowledges that they will not be able to connect to the internet via
WildBlue if they get or have a virus.
I Acknowledge the above statement.
||Customer requests HTI/LSC to provide virus software during install. Yes No
||HTI/LSC will run a virus scan on the computer before beginning the installation.
If HTI/LSC finds a virus/viruses on the computer, HTI/LSC will not continue the installation until the
customer agrees to allow HTI/LSC to charge $65.00 per hour to remove the virus/viruses.
If customer refuses to allow HTI/LSC to remove the virus, customer agrees to be billed and pay in full
prior to HTI/LSC personnel leaving the premises for the time spent driving to their location.
A fee of $65.00 per hour for driving to customer's location will be assessed. A minimum charge of
$65.00 will be assessed.
I Acknowledge the above statement.
||Can we install the satellite dish on your roof by inserting screws into your shingles? Yes No. (If no, go to 16a.)
16a. Can we install the satellite dish on the side of your home? Yes No. (If no, go to 16b.)
16b. Can we install the satellite dish in your yard on a pole mount? Yes No. (If yes, go to 16c, if no, go
16c. Pole mount installed by HTI/LSC costs an additional $125.00 along with a ground
rod that costs $6.00. Pole must be installed within 10' of house or we charge an additional
$2.00 per foot for trenching past the 10' maximum. Customer must have utilities
located prior to HTI/LSC personnel arriving on site. Failure to do so will result in no
installation and a service charge of $65.00. Customer may install own pole at
own risk. Pole installation must be as follows, no deviations allowed:
16d. Can we install a non-penetrating roof mount on your roof? Yes No (if no, we cannot install your
- Pole must have inside diameter of 2 inches
- Pole must have outside diameter of 2-3/8 inches
- Pole must measure at least 8 feet long
- Pole must be of schedule 40 galvanized steel pipe
- Pole must have at least a 9 inch steel rod installed through the base of the pole to
- Pole must be secured with at least 3 bags of quick-setting concrete
- Pole must have at least 36 inches below ground and 60 inches above ground
- Pole must be able to withstand 300 pounds of pull pressure per attachment point
- Pole must be away from overhead power line, electric lights, and power circuits
- HTI will not guarantee installation on customer provided pole
- Customer is required to pay an additional $19.50 for pole mount adapter to mount
satellite to pole, no exceptions.
- Ground rod installed by HTI/LSC is required at a charge of $6.00
16e. Non Penetrating roof mount costs $25.00 along with 8 concrete blocks at $1.00
each (total is $33.00 plus applicable taxes).
||Payment for equipment, first month's internet service and additional items is required in full
upon arrival for installation.
Payment may be made by the following: check, cash, money order, AMEX, Visa,
MasterCard or Discover Card. If paying by check, a $35.00 returned check fee will be
applied for all returned checks. If paying by credit card please provide the following
Date authorization provided
|May we ask just a few questions related to your house?|
||Is the exterior of your home: brick, stucco, or siding?
||Do you have a clear view of the southern sky so that there are no trees or homes obstructing your view?
||Do you currently have coax cabling installed in your home? We would like to remind you that we will be required
to run coax cabling on the outside of your home. Yes
||Is your home a one or two story house?
||Is there an accessible attic in your house? Yes
||Do you currently have Cable or Satellite Television in your home? Yes No
If so, may I ask whom you have your service with?
||Could you provide or draw directions to your residence/or place of business, where you want the WildBlue
installed and fax to us at 928-527-4959. Yes No
(Required: Please show major highwy #, intersection(s), mile marker(s) and maybe
color of the building(s), etc. Note: Customer can mail it to us at above address.)
||Are there any questions that you may have that we can assist you with? Here is our contact information in case
you think of any additional information you would like to know.
Our Phone # is 928-522-8428 or, our toll free # 877-522-8428.
Our address is 5200 E. Cortland Blvd, E200,
Flagstaff, AZ 86004
We'll be happy to provide you any other information.
|Please note that an adult over the age of 18 must be present at the time of installation.|
|WANT TO GET INSTALLED QUICKER? SEND A CHECK IN THE AMOUNT OF $299.00 TO HOPI TELECOMMUNICATIONS OR LITTLE
STAR COMMUNICATIONS AND BE ELEVATED TO THE TOP OF OUR INSTALLATION LIST.|